State Farm® Insurance Agent Amanda Spencer

"Very helpful. Listened to all details and concerns for coverage. Thank you Sonja Redding"

"I have know Amanda and her husband Morgan for over a decade. She has always been helpful and thoughtful and like a good Neighbor she is always there!!! She goes out of her way to help. She always tells me when a good deal comes up!! Glad I do business with her. Nothing but perfessionalism, sweet, and kindness. Always someone to count on."

"Sonja has been an amazing help! Very informative and wants the best for each customer!"

"Terrible customer service. We decided to go a different route with insurance, and they couldn't ignore us more when we had questions about any refunds and that everything was transferred correctly. Charged us after things were cancelled because they "didn't see our correspondence" or just forgot. So, we then had to wait 4-6 weeks for a refund check. Instead of reaching out to our agent who ignored us about a refund check, I went through the customer service chat. And what do you know, crickets again. This is the most unprofessional and rude agent and company I have ever done insurance business with. I have a text out to them about the check and asked them to advise it was received.... And now I wait for no response.

*Responding to the owner
Your response proves how unprofessional you are. You are making this a personal matter when I only left it about business. By the way, I still haven't received a response regarding my inquiry.... Like I stated I wouldn't get one in my review. I have a complaint out to the company and the BBB regarding this response and the lovely personal text message I received. I hope they have training you can brush up on for your customer service skills and separating business from personal life.

* Responding again 1/21/26. She deleted what she originally said but of course I had to screen shot it. Your information regarding the matter is incorrect. I also had a text out on 7/1 because I didn’t hear back on the 30th, that was ignored along with a voicemail I left."

"I have been getting help from Sonja and she has been amazing to work with! Great communication skills and very respectful helped me get a great price for my vehicle!"

"We really appreciate that if they need to be in office after closing they do it just to help us, thank you very much Sonja Redding for helping us yesterday."

"I’ve been with State Farm for a couple of years now, and Sonja has been there since day one. She’s always receptive, responsive, and genuinely helpful. She makes dealing with insurance so much less stressful — I really appreciate her support and professionalism."

"Sonja Redding did a great job finding the right plan for me after moving from KCMO! Also helped me with any questions about future insurance as well!"

"Very good service, got a very excellent explanation for my questions. Shout-out to Sonja, love her so much. The best person ever."

"Sonja was amazing!! I got a quote online and she reached out minutes after to get me switched! She was very knowledgeable and answered all of my questions!"

"Very smooth process very helpful and insightful agent"

"Sonja was just a delight! She made it super easy to fix a mistake that I accidentally created and got everything so my moving process was go to go! Her incredible warmth and calming demeanor eased a lot of my stress. She deserves all her flowers and I couldn’t be happier ☺️"

"Sonja was very helpful assisting me today."

"Sonja always gives me the best service! I often call Sonja if there is a change in the amount of my premium, or to discuss what changes I can benefit from. She also provides me with great business insurance, and meets my requests with little to no notice. I feel I can always call, and discuss any insurance change, or voice my concerns if I’m not satisfied with a policy."

"We really appreciated the time and effort Sonja took to help set up all of our new policies. Highly recommend this group!"

"Horrible service. The office helper that wrote my business policy had no idea what she was doing. First off she listed my mailing address as a PO box in Sydney Ne. Ive never been to Sydney or have a PO box, so I never recieved a policy in the mail or letters from underwriting stating that needed more information. A fact that she is claiming that I provided that address information to them... No, I did not. I looked it up, its for a plumbling and heating company in Sidney. The office lady who took my previous policy to get their coverage limits never did submit my worker compensation policy, which was part of the policy that I had submitted to them. I sent the agent multiple texts informing her I had not heard back from underwriting, Asking for updates for my general and workers comp insurance, nothing. If she would have responded and followed up on any of my texts my policy would not have been canceled, leaving me to scramble for coverage.(I just found out about the workers comp a couple days ago). So many more issues with that agency. I did not give up on State farm though, I found another agent who was willing to put the work into getting me coverage. The new agent can see the urgency of my situation and is willing to do what they can to help. My business insurance policy was canceled in march, that agency putting my mailing address at a PO box in Sydney NE, I had no idea for 3 MONTHS. Unacceptable!!"

"Sonja was very helpful in getting everything set up. Great experience!"

"Sonja has been incredibly helpful in getting my insurance set up for my cars and home. I appreciate her listening and her expertise. She's a gem. Thank you for all your help!"

"This agent caused significant stress to a loved one of mine, by being entirely inaccessible to help handle a claim over the course of EIGHT MONTHS. When confronted in writing (since my loved one couldn’t reach Ms. Spencer any other way despite numerous attempts), this agent made no effort to remedy the situation. Instead, she suggested my loved one should just find a different insurance agent. Unacceptable."

"Alaina answers my questions thoroughly about insurance, I always have the best experience with her!"

"Friendly and helpful service, and great value for your money. Also goes out of their way to host fun events for holidays or the community. Wonderful agent and office staff. Greatly appreciate their dedicated work!"

"Finally got to meet the whole team Amanda, Morgan, Sonja and Cindy. They are all wonderful people. Always there when I need help with insurance questions! Like a good neighborhood, Amanda is there! 😊😊"

"Excelente trato al cliente, muy amigables las personas que me antendieron"

"Sonja was very professional and expert ! She is absolutely amazing person. I would recommend people who are looking for life insurance or any other type of insurance meet her.she will take care of you.

Thankyou
Sonja"

"Amanda and Sonja were both helpful beyond measure! They helped me save money and explained the advantages and disadvantages of every option I had questions about. It was hard to believe I was talking to complete strangers about insurance! Haha It felt like friends who where watching out for you and cared about me. That's rare to see in business these days."